Shipping policy

Shipping Policy

Welcome to BrosKart. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation or order placement (for Cash on Delivery).
  • Orders are processed from Monday to Saturday, excluding public holidays.
  • Orders placed on Sundays or holidays will be processed on the next business day.

2. Shipping Time

Estimated delivery times:

Location Estimated Delivery
Metro Cities 3–5 Business Days
Tier 2 Cities 4–7 Business Days
Remote Areas 5–10 Business Days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Shipping Charges

  • Free Shipping on eligible orders (if applicable).
  • Shipping charges, if any, will be displayed during checkout before payment.
  • Promotional free shipping offers may apply during special campaigns.

4. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email or SMS
  • Tracking Number
  • Courier Partner Details

You can track your order using the tracking link provided in your shipping confirmation.

5. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery is unsuccessful due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect contact information

the package may be returned to us.

Additional shipping charges may apply for re-shipping.

6. Cash on Delivery (COD)

Cash on Delivery is available in selected locations.

Please keep the exact amount ready to ensure a smooth delivery process.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered:

  • Contact us immediately before your order is shipped.
  • Once dispatched, address modifications may not be possible.

BrosKart is not responsible for delays or non-delivery due to incorrect shipping information provided by the customer.

8. Delayed Delivery

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volumes
  • Courier operational issues
  • Government restrictions

We appreciate your patience in such situations.

9. Damaged Package

If your package appears damaged upon delivery:

  • Do not accept the package if it is visibly tampered with.
  • Take clear photos of the package.
  • Contact our support team within 48 hours of delivery.

We will investigate and assist you with a replacement or refund as applicable.

10. Lost Shipment

If your order is confirmed as lost by the courier partner:

BrosKart will:

  • Ship a replacement (subject to availability), or
  • Issue a full refund.

11. International Shipping

Currently, BrosKart ships only within India.

We do not offer international shipping at this time.

12. Contact Us

If you have any questions regarding shipping, please contact us:

BrosKart Customer Support

📧 Email: support.broskart@gmail.com

🌐 Website: https://broskart.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)