Refund policy

Return & Refund Policy

Welcome to BrosKart. We value your trust and strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The request must be made within 5 days of delivery.
  • The item must be unused and in its original packaging.
  • All tags, manuals, accessories, and invoices must be included.

2. Non-Returnable Items

Returns will not be accepted for:

  • Change of mind.
  • Incorrect size or color selected by the customer.
  • Products damaged due to misuse.
  • Products without original packaging.
  • Personalized or customized products.
  • Hygiene and personal care items once opened (unless damaged or defective).

3. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product:

Please email us within 48 hours of delivery with:

  • Order Number
  • Clear photos of the product
  • Photos of the shipping package
  • Short description of the issue

Email:
support.broskart@gmail.com

Our support team will review your request within 24–48 business hours.

4. Return Process

Once your return request is approved:

  1. We will arrange pickup (where available).
  2. If pickup is unavailable, you may be asked to self-ship the product.
  3. The product will be inspected after receipt.
  4. After successful inspection, your refund or replacement will be processed.

5. Refund Policy

Once your returned product passes inspection:

Refunds will be issued to the original payment method.

Estimated processing time:

  • UPI: 3–5 Business Days
  • Debit/Credit Card: 5–7 Business Days
  • Net Banking: 5–7 Business Days
  • Wallet Payments: 3–5 Business Days

For Cash on Delivery (COD) orders:

Refunds will be processed via:

  • Bank Transfer
  • UPI

after collecting your bank details.

6. Replacement Policy

Instead of a refund, customers may request:

  • Product Replacement
  • Exchange (where applicable)

subject to product availability.

7. Order Cancellation

Orders can be cancelled:

  • Before they are shipped.

Once shipped, cancellation is not possible.

Customers may still request a return after delivery if eligible under this policy.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your payment provider.
  • Contact your bank.

If you still haven't received your refund after the processing period, contact us.

9. Shipping Charges

If the return is due to:

  • Wrong Product
  • Damaged Product
  • Manufacturing Defect

➡️ BrosKart will bear all return shipping costs.

If the return is requested for any other eligible reason:

➡️ Shipping charges may be deducted from the refund amount.

10. Fraud Prevention

BrosKart reserves the right to reject return or refund requests in cases of:

  • Excessive return requests
  • Fraudulent claims
  • Missing items
  • Product tampering
  • Misuse of our return policy

11. Contact Us

BrosKart Customer Support

📧 Email: support.broskart@gmail.com

🌐 Website: https://broskart.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)